Return / Refund Policy
Each item we sell is carefully inspected prior to shipping. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization and exchange.
Returns of non-defective merchandise (color preference, etc) are accepted up to 30 days after you receive your order. Customer is responsible for original and return shipping charges on returns. There is a 35% restocking fee on stock size Acoustic panels and all other returnable items.
Custom size items, DIY Materials and custom fabric panels are non-refundable once we have received your order.
Merchandise must be returned with complete packaging and all accessories it came with.
We are unable to accept returns of the following products:
• Products with custom supplied fabrics
• Acoustic Art Panels.
• Any Acoustic Panel showing signs of damage or use
• Custom Size Panels in any fabric.
• Guilford of Maine Panels in any size
Mixmastered Acoustics will make every effort to ensure your shipment arrives on time, but we cannot be responsible for incorrect shipping address information provided to us.
Mixmastered Acoustics products are warranted to be free of defects in material or workmanship for life.
If the product should fail under normal use and service because of such defect, we will repair or replace it with a new one at no charge, providing the original is returned to our factory for inspection, transportation pre-paid within thirty (30) days after the defect is discovered. Our liability under this warranty is expressly limited to repair or replacement of the product without charge, and in no event shall we be liable in any way for consequential or incidental damages.
We make no other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.